VHOBA Service & Operations Policy

At VHOBA, we aim to offer a smooth and transparent shopping experience. Our policies are designed to ensure clarity and fairness for all our customers.

Shipping Policy

Orders are usually processed within 2 business days from the order date. Delivery timelines may vary depending on location, courier partner serviceability, public holidays, weather conditions, and other unforeseen factors.

Return & Exchange Policy

We offer a 7-day easy return and exchange window from the date of delivery. To ensure eligibility for a return or exchange, the product must meet the following criteria:

• The product must be unused.

• The product must be unwashed.

• The product must be in its original condition.

• All original tags and packaging must be intact.

No refund, return, or exchange will be provided if the product shows signs of use, washing, damage after delivery, missing tags, or improper handling.

Defective, Damaged, or Wrong Products

If you receive a defective, damaged, or incorrect product, you must contact us within 48 hours of delivery. Claims raised after this 48-hour window may not be accepted. To process your claim, please provide:

• Your order number.

• Clear photos of the product.

• Clear photos of the issue and the packaging if applicable.

Non-Returnable Items

Certain categories are not eligible for return or exchange due to hygiene or the nature of the product. These items include:

• Innerwear.

• Bottoms.

• Items specifically marked as non-returnable on the product page.

Refund Policy

Once the returned item is received by our facility and passes a quality inspection, the refund will be initiated within 7 working days.

• Payment Method: Refunds will be made to the original payment method used while placing the order, unless otherwise communicated.

• Shipping Fees: Shipping charges are generally non-refundable unless the return is approved due to a defective, damaged, or incorrect product sent by VHOBA.

Cancellation Policy

Orders can only be cancelled before they are shipped. Once an order has entered the shipping process, it cannot be cancelled.

VHOBA reserves the right to cancel any order due to stock issues, pricing errors, technical issues, or suspected fraud. In such cases, any eligible refund will be processed accordingly.

Contact Information

For any shipping, return, exchange, refund, or cancellation requests, please reach out to our support team:

Email: contact@vhoba.com
Phone: 8001333366